Shipping policy

Shipping Policy

At House of Ruby, we aim to deliver your order quickly, safely, and efficiently so you can enjoy your new home essentials as soon as possible.

Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information.

Delivery Time

Estimated delivery times are:

Major Cities: 1 to 2 weeks business days

Delivery times may vary depending on your location and courier schedules.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order size. Any applicable delivery charges will be clearly displayed before completing your purchase.

Shipping Locations

We currently ship nationwide within South Africa.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor the progress of your delivery.

Delivery Delays

While we strive to meet our delivery estimates, delays may occur due to circumstances beyond our control, including courier delays, weather conditions, or high order volumes.

Incorrect Shipping Details

Please ensure your shipping information is correct when placing your order. House of Ruby cannot be held responsible for delays or delivery issues caused by incorrect addresses.